About Us
Smartbill is proud to be an employer that is helping boost the Australian Economy.
What we do
Who we are
Being Australian owned and operated, Smartbill’s Head office is based in Sydney, with clients throughout Australia. Smartbill’s software systems are designed, developed and maintained in Australia and Smartbill’s secure storage is Australian based.
The Smartbill team is made up of highly experienced telecoms professionals that provide expert Telecom billing analytics across the Australian and New Zealand telecommunications marketplace. The team encompasses well-honed analytical, financial and IT skills with varied specialised subject matter expertise including Carrier Billing Retrieval and Upload, ICT Billing Analytics, Carrier Plans and Products, Report Generation, Carrier Systems and Processes, Quality Control, Project Management, and Carrier Implementation.
Our accreditations
Independent Audit
Smartbill is an independent expense management consultant with an established reputation for independent audit and re-rate of telecom and supplier invoices. Smartbill has the extensive knowledge and experience within Expense management analysis necessary to help you with visibility in the most complex of telecom and supplier invoices, across all facets of telecom services including mobile, fixed voice, and fixed data.
Smartbill’s leading edge proprietary applications allow us to audit and re-rate any type of invoice or ICT service offering, from any carrier, with unparalleled accuracy.
ISO9001 Certification
Smartbill operate an externally audited Quality Management System (QMS).
The ISO9001 standard translates into Smartbill providing a consistent, secure, and reliable service with an ongoing focus of delivering customer satisfaction through process improvement, minimizing waste and errors.
The QMS ensures Smartbill are routinely measuring our performance against our business objectives, and refining our processes as required to ensure continual improvement.
Smartbill’s investment in ISO certification is essential to ensure best practise is routinely exercised across our business operation, especially in regard to maintaining quality control and consistency of our employee and system generated outputs.
ISO27001 Certification
Smartbill operate an externally audited Information Security Management System (ISMS).
The ISO27001 certification ensures the consistent application of an externally audited ISMS that follows best practise in regard to the secure management of customer information, as well as our own information. The Smartbill ISMS details how Smartbill minimises risk and ensures business continuity by proactively controlling the impacts of a potential security breach, whether a breach is virtual or physical in nature.
In this digital age, Smartbill believes that the sensitivity of carrier contracts, billing data and agency information provided requires a minimum ISO27001 security management protocol
