In Cochran v Schwann’s Home Service, the court ruled that the employer must pay the employee’s costs of using his mobile device for business purposes. The key sentence is this one: “Whether the employees have cell phone plans with unlimited minutes or limited minutes, the reimbursement owed is a reasonable percentage of their cell phone bills.”

Outsourcing is not a new idea. Organisations have been outsourcing chunks of their work for thousands of years. However, there is a big difference between simply outsourcing work and outsourcing the management of the work as well.